If you are dissatisfied with your order for any reason, you can return your items for a prompt refund or exchange. Refunds for items returned within 30 days from the purchase date will be credited in the same form as the original payment type. However, the Choo Choo Store reserves the right to authorize any product returns or exchanges. The Choo Choo Store also reserves the right to charge a 15% restocking fee on any merchandise returned for credit. Shipping charges are not refundable. Returns sent COD will NOT be accepted.
Customers are responsible for all shipping charges back to the Choo Choo Store on returned items, and the Choo Choo Store reserves the right to determine who will pay the shipping charges on the replacement or exchange of item(s) being returned back to the customer. Please mail your package in a prepaid, insured, traceable method to the address below.
The Choo Choo Store
1805 Superior Street
Three Lakes, WI. 54562
Returned merchandise must be in unused condition and in its original packaging. Item packaging must be free from marks or rips. In addition any bar codes and labels must be in their original condition.
When packing your order for return, please be sure all the original packing material and instruction papers and/or manuals are included. We will be unable to process your return if parts are missing, or if items are not packed properly to avoid damage during the shipping process. In addition all decorative packaging must be presentable. DO NOT use non-transparent tape to re-seal decorative boxes.
If you are requesting another item in exchange for returned merchandise, and if that item is a different price, we will help you determine payment and/or credit for the difference. (Discover, MasterCard, or Visa)
Items which have been dropped or mishandled cannot be accepted for return or exchange. If an item shows any evidence of exterior damage due to abuse or mishandling the item will not be accepted back for any reason. It will be our determination and our determination alone to decide if any item has suffered from being dropped, mishandled or abused. Dropped or damaged items will be returned to you at your expense or disposed of by us within thirty days.
If you receive defective merchandise, please contact us for return instructions. In most cases, we will accept returns and make adjustments; however, some manufacturers prefer handling defects directly. Defects found after the product is in use fall under manufacturer's warranty.
Should you receive merchandise that is missing a part, please contact us. We will ensure that you are sent the part from our stock as appropriate. In accordance with a manufacturer’s request, we may direct the information or your call directly to the manufacturer.
If a package has been damaged in shipping and it is apparent when the package arrives at your door, please REFUSE the delivery. If you have already accepted a package, and then discover that it has been damaged, call us immediately at 1-888-546-3058. Be sure to save all paperwork and packing material with the damaged goods. The carrier may wish to inspect it before processing the claim. Please do not return damaged-in-shipment merchandise yourself. The additional packaging will jeopardize your claim and keep you from receiving credit for the return.
If you have any questions, comments or concerns with respect to our return policy, please feel free to contact us at firstname.lastname@example.org or call us at 1-888-546-3058 Mon. thru Fri. 10:00 a.m. to 6:00 p.m. CST.